Shipping

Australian Orders:

  • All orders over $150 AUD are FREE.
  • Standard shipping rate is $10 AUD.
  • Express shipping rate is $15 AUD.

International Orders:

  • Standard delivery flat rate of $30 AUD. 

All orders will be posted in Australia within 2 business days, and to overseas destinations within 5 business days. 

Your order will be delivered in plain packaging by Australia Post.

Parcel Post takes 2-6 working days to 95% of Australia. Outlying areas may take longer - click here to check the delivery time for your postcode on the Australia Post site.

Express Post is currently 1-2 days and only available to metro areas.

It is your responsibility to ensure the correct shipping address is provided, and that someone is able to take delivery of the order.

If on receipt of an order you find: 

  • The packaging has been broken, open or damaged, you should note “Carton was broken or damaged” with the delivery person;
  • Any products are damaged or missing from the order you must contact XES Products within 48 hours of receipt of the order and provide:
  • photographic evidence of any damaged products;
  • indicate which products are missing from the order; and
  • a copy of the courier note.

Packaging

XES Products uses discreet packaging so that you can feel comfortable when shopping with us! We use plain Australia Post brown boxes or envelopes to ensure no one knows what’s inside. 

Sometimes the requirements of the country your order is dispatched to means customs and regulations may require details of your order on the outside of your packaging. We also have to apply a customs label to your parcel.

For discretion, we state that the shipment contains novelty items. We cannot control any additional information that is added by the courier.